Front-End Healthcare Operations


Effective revenue cycle management begins with establishing an effective front-end operation which is the primary stage of the revenue cycle. This is where patient’s demographic data are gathered, patient’s insurance information are obtained, and the medical procedure to be performed is identified.

Infinit-O’s front-end healthcare operations solutions are designed to help you achieve a faster and seamless front-end processing through establishing a dedicated operating team, comprised of professional and trained health personnel.

Our front-end healthcare operations solutions include but not limited to the following:

Scheduling and Registration

Infinit-O’s medical appointment scheduling solution allows your onshore healthcare staff to focus on delivering quality healthcare services to patients, we ensure phone inquiries are answered promptly, patient’s demographic data are captured correctly and appointments are set accurately.

Eligibility Verification

Employer may change its workers healthcare plan benefits and employees can switch health plans annually to reduce expenses. Infinit-O’s eligibility insurance verification solution will verify effective dates, benefits, plan exclusions, and other information pertinent to the patient screening process.


Our services also include automated reminders so you can prioritize certain activities and minimize the possibilities that stem from missed or delayed tasks. This also frees up more time for increased productivity.

Patient Payments

We can assist you in identifying any potential payment posting concerns, in addition to ensuring the transfer of accurate data during all points in the payment process. Infinit-O’s healthcare solutions contribute to the goal of better revenue management generated by precise payment postings, updated records, and so on.

Encounter Documentation

We ensure strict compliance and the security of data points so you and your company adhere to the regulations required of your business. Our tools, for example, can help your company determine the information necessary for different situations, as needed in encounter documentation.

Medical Coding and Charge Capture

Instead of using valuable time by performing medical coding yourselves, our coding and charge capture solution can assist in keeping patient’s data organized, complete and accurate. All physician practices and home healthcare agencies can benefit from our medical coding services, which include ICD-9-CM Coding and CPT & HCPCS Level II Coding. Our medical coding outsourcing group members are trained will enter correct code combinations that will prevent possible financial losses that usually come with claims denied due to incorrect coding.

We are an ISO 9001:2008 ISO certified and Six Sigma qualified outsourcing company, providing consistent high performance and unmatched value to clients in the healthcare sector.

For more information about our front-end healthcare operations solutions, call us at (866) 727-2504 x410 or place an inquiry through our contact form.

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