Infinit-O was incorporated on September 15, 2005 by two veterans of the multinational outsourcing industry. Our vision and goal was to help small and medium sized companies around the globe to grow and prosper by enabling them to experience the full benefits of partnering with an outsourcing company.
Our goal is to create long lasting partnerships with our clients; rendering a strong combination of business consultancy, process optimization, and outsourced services; all utilizing the latest technology to provide excellent value for our clients.
Creating Endless Opportunities for our Partners
to realize their full potential.
with P. R. I. D. E.
Malasakit, a unique Filipino trait, is at the core of everything we do.
• We anticipate problems and take corrective action in a timely manner.
• We have a preventive mindset.
• We seek continuous improvement in everything we do.
• We get things done.
• We believe in accountability and are disciplined in our actions.
• We hold ourselves and those around us accountable for our actions and outcomes.
• We do things right the first time.
• We take ownership of the quality of our work.
• We are creative, can-do people.
• We understand best practices but strive to deliver next-in class services.
• We are willing to take prudent risks and learn from our failures.
• We are persistent and willing to try non-traditional solutions.
• We are trusted because we make commitments and we keep our promises.
• Nothing is more important than our personal and collective integrity.
• We are passionate about our clients, our team members, and our work.
• We are committed to making a strong contribution.
We have developed a four-part operations capability framework centered on
PEOPLE, PROCESSES, TECHNOLOGY, and SECURITY.
Our primary objective is to provide our clients with highly qualified, reliable, and motivated teams who can deliver maximum productivity with quality results.
All candidates go through our A+ recruitment process which may be customized based on client requirements to include specific tests to calibrate their skills, knowledge and attitude.
We support foreign language learning, typically in connection to our outsourcing solutions such as research, customer service, and back office; thus supporting our clients’ efforts to move into new global markets.
Infinit-O provides clients with high levels of quality management procedures owing to operational management’s experience of administering large scale, complex BPO programs, outsourcing solutions, and knowledge process outsourcing.
We set high initial quality objectives and work with our clients to continuously improve quality metrics by implementing our best practice processes with respect to ISO 9001, ISO 27001, Six Sigma methodologies, and Service Level Agreements.
Infinit-O invests wisely in an infrastructure that employs proven open standards to bolster a highly cost-efficient, yet reliable, flexible, and secure framework, making sure that we provide quality outsourcing solutions to our clients.
Our technology spend per analyst is approximately 60% of the industry average. We re-invest our technology savings in providing superior compensation and benefits to our people, and additional security measures to ensure all client information is kept secure and confidential at all times.
Our commitment to information confidentiality is attested to by the ISO 27001:2005 (ISMS) certification. Our security policies and procedures are designed to safeguard information accessibility.
All operations and associated client information are housed in state-of-the-art facilities with controlled access areas that provide 24/7 security. Proximity and biometric access control systems are also in place within specific work areas to restrict access to authorized individuals only, minimizing risk. Audit logs ensure strict accuracy and completeness of information.
Infinit-O has been a member of the following organizations and awarded with certifications for quality and security in various areas of our business proving our capability to meet and exceed the industry’s most stringent standards for the benefit of our clients.