Infinit-O appoints new CEO as Eldridge becomes Executive Chairman
Outsourcing firm Infinit-O has appointed Manoj Shetty as its Chief Executive Officer, while former CEO and Chairperson Richard Eldridge moves into the newly-created Executive Chairman role.
We are delighted to extend our congratulations to Infinit-O for achieving B Corp certification!
Infinit-O achieves B Corp certification, a testament to its commitment to social and environmental responsibility. With strategic BPO partnerships and cutting-edge technology, Infinit-O exceed client expectations, delivering tailored solutions and fostering growth for businesses worldwide.
B Corporations in The Philippines
Infinit-O, a BPO company in the Philippines, stands out as a proud member of B Corporations, offering exceptional outsourcing services with a commitment to social and environmental responsibility.
Infinit-O Appoints Manoj Shetty As CEO; Chairperson & CEO Richard Eldridge Transitions To Executive Chairman
Infinit-O, today announced that its Chairperson and CEO, Richard Eldridge will transition to the newly created role of Executive Chairperson, and Manoj Shetty will become Chief Executive Officer and a member of the Board of Directors, effective immediately.
Assessing Leadership Impact With Advanced Analytics
In the contemporary corporate landscape, the assessment of leadership impact on employee work-life balance transcends traditional measures, necessitating a multifaceted approach. Contemporary research underscores the profound influence of leadership on employee satisfaction, with a striking 77% of respondents attributing their job satisfaction to leadership behaviors. This statistic highlights the critical interplay between leadership styles and employee well-being.
Predictive Analytics In Remote Patient Monitoring: Revolutionizing Early Intervention Strategies
As the healthcare landscape continues its steady metamorphosis, predictive analytics emerges as a paramount force in redefining Remote Patient Monitoring (RPM). Predictive analytics, harnessing the potency of data-driven algorithms, deep learning, and artificial intelligence, delves into a reservoir of health-related data, from demographic intricacies to nuanced medical records and lifestyle patterns. By 2028, the healthcare predictive analytics sector is poised for an explosive growth of over 22%, a testament to its transformative capabilities.
Security and Ethics in AI-Driven CX: Balancing Personalization and Privacy
In the realm of AI-driven CX, balancing personalization with data privacy is crucial, especially as algorithmic frameworks enable increasingly tailored interactions. This process, grounded in analyzing extensive customer data sets, not only fuels personalization but also raises potential security risks.
Data Security In An Interconnected Business Ecosystem
Within the rapidly evolving business ecosystem, the confluence of human intelligence, AI, and data security stands as both a catalyst for innovation and an indicator of intricate technical and ethical issues. The contemporary market, forecasted to witness a staggering 37.3% annual growth rate in AI from 2023 to 2030, necessitates a profound understanding of this relationship. This introduction delves into the technicalities and ethical considerations that enterprises must strategically navigate to harness AI’s potential in an increasingly interconnected business landscape.
Navigating Cultural Change: How Industry Leaders Manage Digital Transformation
In the realm of digital transformation, reshaping company culture is crucial, as 26% of organizations encounter resistance to change. Industry leaders must adeptly manage this cultural shift, using strategic insight to ensure that the move towards digitalization is embraced company-wide. It’s a delicate process that requires a balance between adopting innovative technology and maintaining the core values of the company culture, a key factor for a successful digital transformation.
Automation in Healthcare Data Privacy and Compliance
In the rapidly evolving landscape of IT security, a recent global survey illuminated the heightened reliance on automation technologies, with intrusion detection emerging as the predominant choice among respondents, signaling its ubiquity in security automation endeavors. Delving into the healthcare sector, where data privacy and compliance are paramount, automation manifests as a formidable tool. Not only does it bolster the defense mechanisms protecting the sanctity of patient information, but it also seamlessly intertwines with intricate regulatory frameworks.
Linking ESG Programs to Corporate Financial Performance: An Econometric Analysis Approach
As businesses increasingly prioritize the incorporation of environmental, social, and governance (ESG) initiatives into their daily operations, many executives are rightfully pondering not only the moral implications of responsible ESG practices but – perhaps more importantly – how to quantify their impact on corporate financial performance (CFP).
Patient Data Security: Automation and BI-Driven Solutions
In an era where data is hailed as the ‘new gold,’ the healthcare sector’s booming investment in technology is a testament to its value; in 2021, AI in the healthcare market was valued at over 11 billion U.S. dollars globally, with projections soaring to approximately 188 billion U.S. dollars by 2030. With such an enormous stake, particularly in an industry intrinsically bound to vast quantities of sensitive information, the significance of patient data security is undisputed.
The Synergy of Tech and Outsourcing: Transforming Office Services for the Future
Set to reach a revenue of $0.35 trillion in 2023 and potentially hitting a market size of $0.45 trillion by 2027 with a CAGR of 6.48 percent, Business Process Outsourcing (BPO) has become a key element in modern business strategies.
Workers are stressed. Here’s how tech can help
The contemporary workforce is facing an unprecedented stress crisis, with 83% of U.S. workers reportedly suffering from work-related stress. Globally, only 32% of employees claim to be thriving in their roles, while a staggering 43% report high levels of daily tension. This relentless pressure has led to an alarming 50% of U.S. professionals feeling on the brink of burnout, causing those who feel strained to be over three times more likely to seek alternative employment.
Leveraging AI to Understand Customer Behavior: Deep Learning and Predictive Analytics in the CX Industry
The allure of artificial intelligence (AI) in streamlining and personalizing the customer journey is well-recognized among business leaders. However, the enthusiasm to embrace this technology is only the beginning, and the real challenge emerges in utilizing AI to enhance customer interactions.
Leveraging Certified BPO Partners for Healthcare Staffing
Healthcare organizations face several staffing challenges, including shortages of qualified professionals, high turnover rates, and burnout. According to the Medical Group Management Association (MGMA), the healthcare industry is facing a workforce shortage that’s expected to reach a deficit of 124,000 full-time physicians by 2034.
Securing Sensitive Data: Cybersecurity in Asset Management
The asset management sector, a critical component of the financial industry, is facing a pressing challenge in the form of cybersecurity. During the first quarter of 2023, the number of weekly cyber-attacks witnessed a 7% increase when compared to the corresponding period in the previous year. This rise in cyber-attacks has significant implications for asset management firms, as they face heightened risks to the security and confidentiality of sensitive data.
The Rise Of ESG Investing
Environmental, social, and governance (ESG) investing has experienced a significant rise in recent years. It has transitioned from a niche investment approach to a mainstream strategy embraced by investors and businesses worldwide. This article will explore the growth of ESG investing, the factors driving its adoption, and the challenges and opportunities it presents for investors and companies alike.
Can Outsourcing Help HR Get Its Work Done?
In the face of economic turbulence, businesses across sectors are seeking strategies to maintain their competitiveness and sustainability. Outsourcing, especially in the information technology sector, has emerged as a powerful strategy in this regard. It’s projected that the revenue for the IT outsourcing segment will reach a remarkable $430.50 billion by 2023, signifying its growing importance.
Fintech Marketing Insights: Leveraging Predictive Analytics
In the rapidly evolving fintech industry, marketing plays an indispensable role, not just as a promotional tool but as a crucial component of survival and growth amid a bustling digital marketplace. As traditional financial services continue to be disrupted by innovative financial technology solutions, differentiation in such a crowded landscape becomes challenging.
Decentralizing Healthcare: Blockchain Services for Data Security
With the increasing utilization of electronic health records and the emergence of several patient data variations, the healthcare sector is undergoing an amazing digital transformation. While there are many advantages to this digital transition, it also raises valid concerns about the integrity and confidentiality of sensitive data.
Talent Gap: Outsourcing SWD, CX, and Back-office in Fintech
The fintech industry is disrupting traditional financial services through innovative solutions driven by software engineering (SWD), customer experience (CX), and Back-office (BO). However, a significant talent gap in these services within fintech hinders growth.
The pros and cons of outsourcing data analytics
Today, companies utilize data analytics not only to understand past performance but also to predict future trends and make strategic decisions. However, as the volume and complexity of data continue to grow, many companies find it challenging to manage their data analysis needs in-house. Outsourcing data analytics has emerged as a potential solution to this challenge, and it is expected to become an increasingly popular option.
What Is the Significance of Data Security and GDPR Inception?
As our reliance on digital data increases, so does the need for robust data security measures. As stated in the ‘2022 Official Cybercrime Report’ by a cybersecurity company, the expense of cybercrime is expected to reach US$8 trillion in 2023 and US$10.5 trillion by 2025. With customer information stored in vulnerable databases all over the world, data security has never been more critical.
Is 2020 the right time to consider an offshore partnership?
A case can be made that there may not have ever been a better time than now. Companies are moving from survival to recovery mode and as they do a great outsourcing partner can help in a variety of ways. If that partnership is built with a great foundation. Why?- Your business needs to recover, fast, with optimal cost, smartly.
What the coronavirus taught us about building great teams at work
The definition of building a great team has significantly changed in the past 10 years. What used to be a process of hiring people who have similar backgrounds is now replaced with ensuring that the members are as diverse as possible when it comes to mindsets and perspectives. All their attributes and skills are now also factored in the recruiting process.
What to look for in an outsourcing partner
Choosing an excellent outsourcing partner can be confusing and difficult. There are various factors to consider including their location, culture, available technology, cost, and service quality, among others.
CX Support channels you can fully leverage
Meeting or exceeding your customers’ expectations is a sure way of retaining long-term clients. It could also help you in increasing your business revenue. It should be noted that a satisfied customer is an effective means of marketing through word-of-mouth advertising.
Customer journey: All you need to know
From pushing out advertisements to figuring out how the market moves, marketing experts and industry specialists follow a specific map to strategize. The guide is called a customer journey map. As the name suggests, it’s a detailed plan for documenting each and every step of the full customer experience.
Here’s what you need to know about healthcare outsourcing
The healthcare industry is one of the most crucial industries around the world. Medical organizations take care of their patient’s well-being daily. They need help as much as they provide it, the reason healthcare outsourcing exists.
The three biggest challenges in revenue cycle management and how to address them
RCM helps combine the administrative and clinical sides of healthcare by integrating essential patient data with the treatment that they have received. Due to this, most healthcare providers choose to use specialized systems to store and manage patients’ billing records.
Infinit-O Operational Workflow Whitepaper
Infinit-O has been in the outsourcing industry for over 15 years. This length of experience has allowed us to map out an effective workflow process which helped us guide our clients in achieving their business goals.
And we are happy to share with you Infinit-O’s Operational Workflow
Your Data, Our Care: Infinit-O Information Security Compliance
Infinit-O shares 15 years of experience in navigating data privacy laws and regulations. We guarantee strict compliance from the best information security practices with up to date ISO certifications.
Scaling Tech Companies Whitepaper
Outsourcing helps transform growing tech companies into digital powerhouses and creates opportunities for them to scale in a highly competitive market.
Exploring Outsourcing and Business Mastery
Michael explains about offshoring as a way to enter the global market and how they can maximize their teams’ capabilities. He also shares about how they constantly change their business model to adapt to the current demand in the marketplace.
The Outsourcing Hub Podcast EP 1 Part 1: A+ Recruitment Process
We are happy and excited to share with you The Outsourcing Hub Podcast (Building Great Teams with Mike Gunion). A pod that brings you insightful topics about outsourcing and the latest trends in the industry.
The Outsourcing Hub Podcast EP 1 Part 2: How Infinit-O Takes Care of its Team Members
Learn how we Infinit-O not only build great, high-performing teams for our clients but also how we take care of our employees from their compensation and benefits, career opportunities, trainings, wellness, and other engagement activities.
The Outsourcing Hub Podcast Episode 2: IO Vaccination Campaign
We are happy to share with you Infinit-O’s vaccination program through this podcast. In this episode, VP Mike Gunion and VP Flo Lenoir talked about Infinit-O’s vaccination efforts and campaign. It is our duty and delight to keep our team members and their families protected from the COVID-19 infection.
The Outsourcing Hub Podcast Episode 3: Infinit-O’s Business Continuity Plan
Infinit-O understands that our clients require a business partner who can deliver consistently in different adverse scenarios. That is why it is important that we have a plan in place to move things in order for us to deliver our commitment.
In this episode, we share our Business Continuity Plan and how we helped our clients continue operating their business despite the pandemic.
The Outsourcing Hub Podcast Episode 4: Infinit-O’s Net Promoter Score
Join us in learning more about the importance of Net Promoter Score and how this can be a metric to check before closing a deal with an outsourcing partner, their overall company health and their potential to do well in the future.
By its name, Net “Promoter” Score, it will help you know how likely their existing clients will recommend them to you.
The Outsourcing Hub Podcast Episode 5: Automation in the Small and Medium-sized Business World
The future of Digital is Automation – are you ready?
In this episode, we talked about why it is important for small and medium businesses to be looking at automation and learn how digital automation can give any enterprise the resiliency, flexibility, and cost savings to easily embark on its digital transformation.
The Outsourcing Hub Podcast Episode 6: Infinit-O’s Information Security Infrastructure
Infinit-O shares 16 years of experience in navigating data privacy laws and regulations. We guarantee strict compliance from the best information security practices with up-to-date security infrastructure. In this episode, we talked about Infinit-O’s information security infrastructure and its significance in securing and assuring data privacy among clients.
The Outsourcing Hub Podcast Episode 7: Infinit-O’s Information Security Compliance
For years, Infinit-O has been handling and managing an array of information from different industries, which allows us to fully understand the importance of data security regardless of which industry. Learn how we ensure protecting our client’s data from any breach of information among others by listening to this podcast.
Featured Episode: The Outsource Accelerator Podcast: Modern Business Solutions for The New World
Outsource Accelerator, world’s leading aggregator marketplace for outsourcing invited our very own Mike Gunion and Kevin Goodnight on their podcast to talk about modern business solutions for the new world and discuss the changing perceptions about the industry and Infinit-O’s role in transforming businesses through offshoring.
The Outsourcing Hub Podcast Episode 8: Here to Win at 16!
Join Infinit-O’s Chairman and CEO Richard Eldridge and VP for Sales and Marketing Mike Gunion as they look back at the company’s humble beginnings up to 16 years later of creating endless opportunities for their clients.
The Outsourcing Hub Podcast Season 2 Episode 1: The Path to Your Company's Digital Transformation
This episode talks about the latest in technology-driven solutions. A deep dive into the purpose, benefits, and value of having automation and business intelligence.
The Outsourcing Hub Podcast Season 2 Episode 2: Business Intelligence 101 for Scaling Companies
Business Intelligence (BI) is a $20B market according to IDC (International Data Corporation), growing healthily and rapidly. Looking ahead, BI growth and needs are expected to accelerate as companies focus on digital transformation and smarter ways to use data to drive the business forward.
The Outsourcing Hub Podcast Season 2 Episode 3: Automation 101 for Scaling Companies
This episode talks about the basics of automation and its benefits. Why does your company need to automate repetitive processes? How to jumpstart the process?
The Outsourcing Hub Podcast Season 2 Episode 4: Infinit-O: 2022 in Review
This episode talks about the success of Infinit-O from both the client and team member perspectives. Highlighting the essence of creating endless opportunities for our partners to realize their full potential.
The Outsourcing Hub Podcast Season 2 Episode 5: Why Digital Transformations Fail?
This episode will dive into the challenges and pitfalls of digital transformations, the importance of failing to succeed, and what a typical digital transformation journey looks like. Whether you’re just starting your transformation or are looking to improve your current efforts, this podcast has valuable insights and tips to help you achieve success.
Applause For A Cause: #ThankYouFrontliners
To honor and extend our utmost gratitude for all brave and amazing frontliners, Infinit-O team members raised funds to support their personal protective equipment (PPE) and other pressing needs in the fight against #COVID19.
Great #CustomerService teams respond to 1 mission—make customers satisfied
Looking for a partner to build your great team with?
Let’s do it together with our A+ recruitment process and access to a world-class pool of talent.
Building Great, High-Performing Teams
Looking for a partner to build your great team with?
Let’s do it together with our A+ recruitment process and access to a world-class pool of talent.
Infinit-O is HIPAA Compliant
Infinit-O is HIPAA Compliant. Your company and patient data are safe with us.
Infinit-O RCM Catalog
With crises such as the COVID-19 pandemic, healthcare is becoming the backbone and frontline to weather this quandary. With the increase in workload demands and a significant decrease in healthcare workforce and resources, medical professionals need the back-up support they can get from RCM.
Investment Management Solutions
Discover how our middle and back office solutions, powered by automation and business intelligence, can help you streamline operations and gain valuable insights for better decision-making.
Healthcare Support Solutions
Save up to 70% and streamline your healthcare operations through our automation and business intelligence expertise in Utilization Management, Revenue Cycle Management, and Health Informatics.
Outsourcing Solutions for Technology Companies
Achieve up to 70% cost savings and increase efficiency in CX, Back Office, Data Science, Sales, and Engineering functions by leveraging our expertise in building high-performance teams with automation and business intelligence.