The mission is helping everyone.
We keep the operation from failing the mission.
You want to help everyone. They have to be able to reach you first. Abandoned calls are empty chairs. Infinit-O takes patient access: scheduling, after-hours coverage, outreach. Then we rebuild the process with people, automation, and AI.
WHERE WE SPECIALIZE
THE WORK UNDERNEATH
FQHC Specialists
Most vendors offer services, then retrofit them for FQHCs. Not Infinit-O. We are purpose built to serve FQHCs.
WHAT WE RUN
Inbound scheduling
After-hours live scheduling
Service-line desks
Multilingual and interpreter
Patient portal messages
Appointment reminders
Recall and rescheduling
Care-gap closure
Eligibility and enrollment
Sliding fee documentation
Patient intake
Referrals, closed loop
SAME ACCESS CRAFT
Value Based Care
When payment follows outcomes, the outreach that closes a gap is the operation. We run the administrative backbone behind it.
WHAT WE RUN
Care-gap identification and closure
Quality measure outreach
Chronic care management support
Remote monitoring support
SDOH screening and social referrals
Transitions of care
Preventive screening outreach
SAME ACCESS CRAFT
Long Term Care / Skilled Nursing
The handoff is where residents get lost. We keep transitions tracked and the paperwork clean on both ends.
WHAT WE RUN
Transitions of care
Medication reconciliation follow-up
Follow-up scheduling
Readmission-reduction outreach
Prior authorization
Registration and verification
Medical records requests
SAME ACCESS CRAFT
Pharmacy
Adherence is an access problem too. Refills, reminders, and the calls that keep a patient on therapy.
WHAT WE RUN
Prescription and refill routing
Refill and pickup reminders
Adherence outreach
Prior authorization
Coverage and benefits check
Post-visit follow-up
THE DIFFERENCE
Most vendors rent you hands.
We open the front door.
01
We own the process, not the seats.
You don’t get a bench of agents to manage. You get patients who reach someone, get on the schedule, and get in the chair.
02
Human-in-the-loop, by design.
Automation on reminders, eligibility checks, who to call before they no-show. People on after-hours, the language line, the same-day medical + dental + BH slot.
03
We don’t charge for effort.
If half the callers still hang up, we haven’t finished.
04
Built for operations that can’t fail.
HIPAA. Health-center rules. After-hours coverage, nights, weekends, holidays, so patients reach someone who can help, not a recording. Medical, dental, and behavioral under one roof.
WHAT WE TAKE ON
It starts at the front door.
THE LEAD SERVICE
Patient Access
Abandoned calls are empty chairs.
Scheduling across medical, dental, and behavioral. After-hours coverage: patients reach someone who can help, not a recording. Reminders, recall, care-gap outreach.
A missed call never makes the schedule. Third-next-available blows out. The chair sits empty.
ABANDONMENT 50% → 3%
MULTI-SITE FQHC
BEHIND THE DOOR
Care coordination
Referrals that close. Transitions that don’t drop. A patient does not disappear into a specialty black hole.
BEHIND THE DOOR
Eligibility and enrollment
Caught before the visit, not 45 days later in denials. Coverage churn is a cash event. We treat it like one.
BEHIND THE DOOR
Patient intake
Clean records at the front end. Fewer denials at the back. Demographics, insurance, consents — right before the encounter, not after.
Plus billing and back-office. It sits behind access, not in front of it.
WHO IT’S FOR
Federally Qualified Health Centers and look-alikes.
You see everyone. Sliding fee is how patients pay. Medical, dental, and behavioral in the same building. Multi-site. After-hours coverage — nights, weekends, holidays — is how patients get in when you’re closed, not a CX metric. A board and a mission that have to stay clean. This is the buyer the rest of the page is written for.
ALSO Value-based care. Long-term care and skilled nursing. Pharmacy. Same access craft. Different buildings.
The CEO will not buy “outsourcing.” They will buy access so clinicians stay on patients and the mission doesn’t fail at the phone.
If you are a hospital system shopping DRGs, this is not your page.
HOW WE TRANSFORM IT
Most vendors give you a queue.
We give you a better operation.
STAGE 01
Ignition
We sit with front office and map the real process. Abandoned calls, after-hours, third-next-available, the workarounds in the EHR. You keep seeing patients.
STAGE 01
Steady State
We run it to your SLA from day one. Same output. Our people.
STAGE 03
Transformed
We take out the abandoned call, the eligibility check after the visit, the referral that never closed.
STAGE 04
Smart
AI and automation on who to call before they no-show, eligibility, denial scrubbing.
STAGE 05
Agentic
Repeatable work executes itself. People stay on the patient, the exception, and compliance.
Every client starts where they are.
We take them as far as they want to go.
PROOF, NOT PROMISES
Half the callers used to hang up.
MULTI-SITE FQHC · PATIENT ACCESS
50% → 1%
CALL ABANDONMENT, BEFORE
AFTER
Half the callers used to hang up. Almost none do.
LIVE VERTICAL
Medical + dental + BH, one operation
Health centers run all three
GRANT-ADJACENT
100% ACCURACY
½ INVOICE HANDLING TIME
Grant cost-allocation, unnamed U.S. nonprofit healthcare provider. Not this FQHC.
STANDARDS
HIPAA. B Corp. Two decades.
The kind of partner due diligence is looking for.
READY TO CONNECT
Abandoned calls are empty chairs.
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