Technical Support in
Healthcare Is Possible

Technical Support in
Healthcare Is Possible

Value Added: Outsourcing a Team of Healthcare Technical Support

Healthcare industry is integrating technology in its system by evolving specialization that links healthcare to communications and information technology (IT). Through this, many healthcare facilities are using online and digital applications to aid healthcare professionals and patients alike to get access to records, data and other Electronic Health Record (EHR) systems.

And these applications request a dedicated technical support team for a more seamless and friendly user experience.

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Common Pain Points

in Healthcare Technical Support

Lack of interconnectivity between healthcare and technical support

While healthcare is now transitioning to digital and online platforms, only a few healthcare organizations have a technical support team who can operate in the ecosystem of troubleshooting electronic medical records (EHR) applications and softwares.

Contrary to what most know, technical support isn’t only for IT related concerns. And many healthcare facilities aren’t aware that there are technical support services that is solely for healthcare concerns who are trained to assist both healthcare professionals and patients.

Lack of interconnectivity between healthcare and technical support
Access to healthcare technical support experts

Access to healthcare technical support experts

Because most are not aware that there are technical support teams for the healthcare industry, knowing where to hire and recruit these experts can be challenging. Note that not all technical support teams are well-versed in healthcare applications and software therefore access to these dedicated pools of talented professionals builds another layer of difficulty for most healthcare organizations.

Importance of EHR in Technical Support

EHR is simply a digital copy of a patient’s paper chart. But this provides real-time and secured access of patient information to all healthcare staff that handles patient care. Other benefits of EHR is list below:

Importance of EHR in Health Informatics

2 Best Reasons

To Outsource a Team of Healthcare Technical Support

Provides best technical support in the healthcare software industry

Making healthcare digital transition seamless by assisting clinicians and patients with any troubleshooting issues they might have while utilizing the EHR system.

They are also available 24/7 through different platforms such as telephone, email, and chat support. The services they can offer cover technical support, monitoring, and remote administration of hardware and operating systems for all installed healthcare applications and softwares.

Decrease Patient Wait Time
Encourages Patient-centered Care

Contribute in improving patient quality care

Healthcare professionals who have a hard time using EHR cannot take full advantage of the endless benefits of these applications and softwares. And with the introduction of technology, which is another level of system to familiarize which can lead to subpar patient care and add to burn out. Remember, these clinicians are already doing a multitude of tasks and figuring out how to utilize a new form of technology can be daunting.

But a team of healthcare technical support can impede to deliver quality service by delivering  robust, accessible, and solution-driven tech support.

Healthcare Technical Support Teams

that we can build for you

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EHR Superusers

Provides support whenever there are system issues to on-shore clinicians. They also manage voicemails and upgrade the EHR systems if necessary.

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IT Helpdesk Specialist

Primary responsibilities are to troubleshoot issues in healthcare applications and software. They also answer inquiries such as system walkthroughs by both clinicians and patients.

Benefits of Outsourcing

Clearly, cost reduction, access to the latest technology, data security, patient empowerment, improved communication/information exchange, and access to specialized, skilled professionals are just a few of the advantages of outsourcing health informatics. But for a more clear list of benefits you can refer below:

Substantial Savings by Outsourcing

Substantial Savings by Outsourcing

All companies want to save money and stay within budget.  In fact, in some areas of the United States, the high-cost labor involved in bringing in in-house seasoned individuals to maintain critical applications is extreme and out of the budget of most businesses. Outsourcing is the perfect affordable solution to save up to 70% on operational cost and still work with seasoned professionals. 

Outsourcing has become a cost-effective way to stay on top of technology and offer superior communication for everyone involved.

247 Operations

24/7 Operations

A great outsourcing partner operates 24/7/365. This ensures that more work is being completed as compared to a regular 9 hour shift in-house staff. 

Outsourcing health informatics welcomes in the creme de la creme of skilled professionals who can seamlessly perform RCM related tasks and can support cutthroat data analytics softwares and apps. They work round the clock like any other healthcare professionals with a similar 24/7 shift in a hospital.

Staying on Top with Technology

Staying on Top with Technology

In many cases, it is simply impossible for the HI team to have the skill and experts needed to handle all the various software and EHR applications. However, the right outsourcing partners can build a great HI team with required expertise and competencies that can stay up to date with the latest HI technologies. They can also ensure that the tools used by the HI team are streamlined with your company’s required software updates and versions.

Enhanced Security

Enhanced Security

Data confidentiality has never been more important for patient privacy. Medical professionals have been turning to blockchain technology and methods of data encryption to stop data breaches and compromised files. Health informatics stays compliant with health security rules, policies and  all the other parameters needed to maintain patient privacy such as HIPAA, GDPR and DPA2012 compliant.

Great Partner, Great Team

Having a competent and skilled team of healthcare professionals is key to quality patient care and in the long run, it can guarantee business’s success.

Infinit-O’s RCM Catalog summarizes how a great partner builds great teams.
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Infinit-O is a trusted global solutions partner that can help you successfully grow your business.

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Curious on how to spot a great team? We’ve got you covered! Know these qualities and traits to help you build a great team!

Cost Comparison per Month:

In-house FTE (full time employee) vs. Infinit-O FTE

Job TitleCost per In-house FTE ($ rate)Cost per Infinit-O FTE
($ rate)
% Savings per Month
EHR Superusers$ 7,276.40$ 2,200.0070%
IT Helpdesk Specialist$ 6,412.00$ 2,200.0066%
*All costs are based on estimated rates and typical fully burdened costs.
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Cost Comparison per Year:

In-house FTE (full time employee) vs. Infinit-O FTE

Job TitleNo. of team membersEstimated Annual Cost Savings
EHR Superusers1$ 60,916.80
IT Helpdesk Specialist1$ 50,544.00
*All costs are based on estimated rates and typical fully burdened costs.

For other roles that you wish to add, our Cost Savings Calculator can help you in projecting potential operational cost reductions.

NOTES:

  1. Cost per full-time employees at Infinit-O dedicated to your company. Estimated total cost (fully-burdened) including total personnel costs, all overheads including workstation, software, and rentals. These are all-in costs, there are no hidden fees and we do not charge separate set-up fees.
  2. After further identifying your business requirements we can adjust the plans, match you to the right talent, and build you a great team that fits according to your evolving business needs and goals.

4 Pillars of Success:

People, Process, Technology and Security

A well-established People, Process, Technology, Security (PPTS) Pillars is one sure way to overcome the limited supply of workforce, improve the healthcare delivery system, innovate care technologies through automation tools and solutions, and fortify patient data security in agreement with clinician-patient confidentiality.

Having 4 pillars of success are key in only building a great and high-performing healthcare team.

Know more about Infinit-O’s 4 pillars of success and our secret in building a great, high-performing healthcare team.

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Success Stories

To successfully grow your business and achieve your goals, it starts with proper planning and investing in the right resources. The following companies in the HC industry were able to identify their unique needs and sought help with the right partner who exactly knows how to address their demands. 

We’ve gathered the following success stories so you can learn more about their outsourcing journey and how they were able to achieve their business objectives with the help of the right partner.

Infinit-O has been in the outsourcing industry for 15 years, creating long lasting partnerships and endless opportunities to small and medium businesses across the Healthcare, Finance and Accounting, Research and Development, and Customer Service industries.

Our vision is to help small and medium sized companies to grow and prosper by enabling them to experience the full benefits of partnering with an outsourcing company.

We build great teams for our partners through understanding their unique needs in order to help them achieve their business goals and the vision they have for their company.  We have rendered a strong combination of business consultancy, process optimization, and outsourced services; all utilizing the latest technology to provide excellent value for our clients.

Get to know us more through these channels:

Infinit-O Information Security

We share 15 years of experience in navigating data privacy laws and regulations. We guarantee strict compliance from the best information security practices with up to date cybersecurity certifications because your data is in our care. At Infinit-O, we not only value your business but acknowledge the importance of information security especially in this digital age. To overcome customary challenges and build a better cybersecurity system that ultimately protects and secures data, we are certified and compliant with:

Learn more about the full list of our Information Security bundle in this Whitepaper.

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Infinit-O Key Benefits

Having an extensive and profound expertise in the finance and accounting industry, we’re here to help you build a great RCM team for your unique needs and promise the following key benefits:

Ready to explore infinite opportunities to grow?

Let’s begin your growth success story.

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