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BPO Service Delivery Options

Infinit-O offers a number of flexible BPO service delivery options because we understand that every business is different and has unique outsourcing service requirements.

We provide a complete, end-to-end solution. In addition to recruiting and hiring talented employees based on your specific requirements, we handle all office requirements including physical space, furniture, workstation hardware and software, peripherals, and network connectivity.

Each of our options allows you to establish a team of employees who will be 100% dedicated to your business. Your Dedicated Operating Team (DOT) acts like a virtual department.

Your DOT is also supported by:

  • Our Human Resources team: provides ongoing compensation, benefits, and training
  • Our IT and Facilities team: provides 24/7/365 technical support and security
  • Our Six Sigma-certified Quality Team: assists with process improvements, workflow optimization, and best practices.

Managed Services

Managed services is our most popular service offering. In addition to providing resources to complete tasks, we place team leaders and/or managers to supervise and manage day-to-day activities per our client’s requirements. With minimal loss of control, the client also saves on supervision costs, and frees their onsite managers to focus on important core activities. This option is best for a client that wants savings while having a functional, handled cradle-to-grave solution by way of an offshore virtual department.

Staff Leasing

Under this option the client provides direct supervision and gives up no operational control whatsoever. This option is useful, for example, if you want to integrate offshore resources seamlessly with your existing business.

Project

This option is similar to the options above, the main difference being the scope and duration of the work. Projects typically have a set timeframe and deliverables, while our two other delivery models are suitable for ongoing, long-term business functions.

Build, Operate, Transfer (BOT)

Our BOT option allows clients to shift their offshore operation to a fully-owned model. This option is advantageous to firms who want to start outsourcing immediately with little risk or long-term commitment, but would like to consider full ownership a later date. In these cases, Infinit-O will partner with you to efficiently transition all or part of your offshore operations to your ownerships.

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