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Infinit-O’s Onboarding Process

We take pride in making it easy for our clients to outsource their business functions. Our goal is to make the process transparent, predictable, and results-focused. Below is an outline of our typical onboarding process:

We will work with you to identify your operational requirements and to discover how we can best support you in terms of human resources, processes, systems and other support assets. We will discuss the best delivery model for your needs and how our offshore outsourcing pricing would be applied. We will execute a standard Mutual Non-Disclosure Agreement (NDA) so that we may share confidential information. An NDA is a required document for each engagement.

We will provide a proposal that includes a summary of your business requirements and objectives, our proposed global outsourcing solution/delivery details, transparent pricing, and terms and conditions.

After discussing the proposal and making any necessary adjustments, we will provide our standard Service Agreement and Annex. The Services Agreement defines the terms of our services. The Annex is a statement of work that describes the work to be done, manpower and other resource requirements, service levels and pricing.

While each project is unique, our delivery approach is consistent. During this phase, we will work with you to produce a detailed offshore outsourcing implementation plan, recruit and hire necessary manpower, acquire other support assets, test communications, and systems, and train the staff on processes, products, systems, service expectations, and other requirements. We will test and certify that all employees are ready to meet the requirements of their position before the commencement of work.

Our proposal and subsequent discussions will clarify how we will communicate and administer workflows during the life of our engagement. Governance requirements are typically a function of the complexity of the work being performed, the stability of the processes and your level of need for feedback and control. It is typical for us to have brief daily operations calls, weekly and monthly performance reviews, and quarterly strategic discussions. We will also engage our Six Sigma certified quality team, when required, to work with you and your Philippine delivery team to optimize your processes. This is to ensure that we continue to deliver the top-notch global outsourcing service you are expecting from us.

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