Infinit Outsourcing, Inc (Infinit-O), a leading provider of outsourcing solutions, today announced that it has been awarded a new contract with an Australian-based global software company to provide innovative, best-in-class research, sales and marketing support and contact center services.
The agreement marks a milestone for Infinit Outsourcing as it welcomes its first Australia based client, and the company formally begins offering its industry-leading services to the Australian market.
“Our experience in providing a broad spectrum of outsourcing services makes Infinit Outsourcing an ideal choice for companies in Australia who are seeking to achieve tangible and transformational results from their investments,” said Infinit Outsourcing President, Manolo E. Aquino. “We are very pleased that our new client, a leading software solutions provider, has selected Infinit-O as its partner in expanding its business, by helping them discover new clients.”
According to Infinit Outsourcing Co-founder Richard Eldridge, “This agreement further solidifies Infinit Outsourcing’s standing as a preferred and trusted outsourcing partner especially in the high value added outsourcing space where we have seen continued convergence of knowledge outsourcing with the more traditional contact center services. This expansion is a significant step in our continued growth and it opens up a wealth of opportunities for the company.”
“Given that the contact center industry in Australia has grown significantly by generating revenues of as much as $55 billion and increasing contact center seats by almost 200,000. Australia is challenged by its full time agent turnover which rose to 40%, which is why we only see it as fitting to broaden our reach into the Australian market, and offer our services to other companies based in Australia,” Mr. Eldridge added. “Australia presents an immense market for us wherein studies have shown that small and medium sized companies are rapidly adopting outsourcing to remain competitive.”.
The financial terms of the deal were not disclosed.