OnState Virtual Call Center and Virtual PBX Added to Google (NASDAQ:GOOG) Apps Marketplace

OnState Communications a provider of on-demand virtual call center and virtual PBX business communications solutions today announced that its solutions have been added to the Google Apps Marketplace Googles recently launched online storefront for Google Apps products and services OnStates virtual call center and virtual PBX applications let businesses leverage the rich communications and collaboration capabilities of Google Apps for use within the company and with customers Using OnState allows businesses to employ a common set of cloud-based solutions for both internal and external collaboration As a result employees can use the full set of Google Apps capabilities to chat speak and share with customers in the same manner they communicate with colleagues while using Google Docs to collaborate on everything from customer documents to call recordings and scripting

Like Google OnState is committed to bringing the power and convenience of cloud computing to business customers said Pat Kelly CEO of OnState By adding our virtual call center and virtual PBX solutions to the Google Apps Marketplace we enable a business of any size and in any industry to enjoy enterprise-class collaboration capabilities without the expense or hassles of a conventional premise-based solution

With OnStates virtual call center and virtual PBX solutions for Google businesses can use Google Apps to supplement or supplant existing telephony and collaboration infrastructure or add Google voice text or video chat to customer-facing Web sites and other applications OnStates proprietary business presence capabilities connect customers and colleagues to the employee who can serve them best based on worker availability role or business rules -- independent of employee location or phone system OnState improves customer satisfaction and enhances worker productivity by directing customers to the right person on the first attempt With OnState businesses can use Google Apps to measure monitor and manage people and customer collaborations while improving customer service

We are very excited to have OnState in the Google Apps Marketplace adds Scott McMullan Google Apps Partner Lead for Google Enterprise Through the Google Apps Marketplace software vendors like OnState are helping us build a rich ecosystem of integrated apps that work seamlessly with Google Apps allowing IT administrators to leverage the benefits of cloud computing for more of their business needs We are happy to offer OnState to our rapidly growing Google Apps customer base (Business Wire)