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Eastern Europe finds favour with Indian BPO companies |
| 2009-06-11 07:16:26 |
economictimes.indiatimes.com
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Exploring new unploughed terrains Indian BPO companies are now shifting their focus to Continental Europe for a change Although Europe accounted for just 11% of Indias BPO revenue in 2008 Eastern Europe has gained favour with Indian companies which are looking to tap the specialised skills available there and address the growing outsourcing needs in Continental Europe
Rohit Kapoor CEO EXL Services says We will be looking at expanding into Eastern Europe by this year-end primarily for language capability and doing work in finance and accounting areas Besides EXL others like Patni and HTMT have also evinced interest in having their centres in Eastern Europe Sanjiv Kapur senior VP Head - BPO Patni Computer said I think it is important to address Continental European and we are definitely evaluating the option of having a centre in Eastern Europe
Hinduja Global Solutions CEO Partha De Sarkar said We are exploring the option but it is part of our three-year expansion plan
Indian IT companies including BPO entities which have set up operations in Eastern Europe include Infosys Wipro TCS and Genpact They have set up units in near shore destinations having multi-language capability Wipro has a 250-seater centre in Bucharest in Romania while Infosys has 450 seat unit in Brno Czech Republic
The Eastern European region with multi-language capability and a proven skill base has emerged as a strong destination for BPO activity KPMG in its IT Advisory report Exploring Global Frontier - the new emerging destinations said Cities such as Budapest Prague Bucharest have established a solid reputation as BPO locations These cities offer attractive conditions especially for companies looking for a good base of experience and proof of concept at costs below Western European levels
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