CDI IT (NYSE:CDI) Solutions Achieves Renewed HDI Support Center Certification

CDI IT Solutions (CDI) a technology services delivery leader and a division of CDI Corp (NYSECDI) today announced that it has achieved renewed HDI Support Center Certification from HDI -- the worlds largest membership association for IT service and support professionals and the premier certification body for the industry

CDI successfully underwent a thorough onsite audit of the Enterprise Help Desk located at its West Virginia-based Service Desk Center of Excellence to verify compliance to the HDI Support Center Certification Standard After conducting the audit Pat Albright Manager of Support Center Certification and Assessment at HDI stated It was a pleasure working with CDI on this audit The organizations management team has remained focused on strategic leadership and quality support for its products and services as well as providing a satisfying work environment for its staff The renewed award of HDI Support Center Certification is well-deserved and is proof of CDIs dedication to quality operations continuous improvement strategic vision a positive work environment and high levels of customer service We are pleased to award this certification to the CDI IT Solutions Enterprise Help Desk

The CDI IT Solutions Enterprise Help Desk clearly exemplifies excellence in all of the core areas on which the HDI Support Center Certification program focuses -- leadership policy and strategy people management resources process and procedure people satisfaction customer satisfaction and performance results added Rick Joslin Executive Director of Training and Certification at HDI

Certified since 2007 CDI has remained committed to quality customer support Continuous focus on quality and process improvements is the cornerstone of our operational success said Sandy Wightman Domain Director for CDI IT Solutions We are delighted with the HDI renewal as a part of our broader quality portfolio which also includes an extensive ITIL framework

First introduced in 2000 the HDI Support Center Certification program is the only open industry standards program for the certification of support center quality The program is designed to improve the effectiveness of the support services industry and support organizations by providing an industry standard that is recognized worldwide and an accompanying certification program Evaluation is based on a set of activities each with four levels of maturity to evaluate the support center In order to become an HDI-Certified Support Center a support center must achieve minimum scores as defined by the HDI International Certification Standards Committee

CDIs success in their Service and Support division reflects the quality that they continuously strive to achieve This good news is also a reflection of the level of talented hard-working West Virginians who add value to CDI I am pleased to learn of CDIs latest achievement and I hope it continues well into the future summarized West Virginia Governor Joe Manchin (PR Newswire)