Technology

Infinit-O invests wisely in a technology infrastructure that employs proven open standards to bolster a highly cost-efficient, yet reliable, flexible, and secure framework.

Our technology spend per agent is approximately 60% of the industry average. We re-invest our technology savings in providing superior compensation and benefits to our people, and additional security measures to ensure all client information is kept secure and confidential at all times.

Hardware
For agent workstations, we use cost-efficient desktops with short maintenance turnarounds and low maintenance costs, which are easily upgradeable. Our desktops are of standard specifications and are free of unnecessary peripherals, such as disk drives and multi-media speakers.

Software
Infinit-O utilizes cost-effective, easily maintainable software resulting to superior performance of the application systems. Clients are not asked to change, upgrade systems, or invest in document management solutions in order to outsource. We leverage their investment in their technology by creating an environment where our offshore teams are able to access their applications and their stored data, without disrupting their system. When clients upgrade systems, we collaborate with outside vendors on partnerships to design, test, and implement new applications.

Networking
Our objective is to design and implement a network that is efficient, functional, yet simple that meets the highest security standards. Clients are supported by a sub-network with separate data switches, router/firewalls, and internet connections. Last mile connection carriers may also vary, thus achieving total redundancy with no single point of failure.