People

Our primary objective is to provide a highly qualified, reliable, and motivated team delivering maximum productivity and quality results to our clients.

Recruitment
Our number one business philosophy is to invest in superior compensation and benefits to attract stellar performers who can help us achieve optimum business results. Our senior management team is exposed to over 20 years of BPO and call center operational experience, equipping us with in-depth skills in the recruitment, training, and maintenance of competent team members.

Training
In addition to project-specific discipline sessions, Infinit-O provides extensive foundation training to all team members upon joining, and on an on-going basis. These skills include the four CS’s: core skills, computer skills, customer service, and communications skills which we have identified as critical to the success of all our assignments.

Performance Management
Infinit-O implements a Performance Management System (PMS) that aligns all team members with each of our client’s objectives. Our PMS program is comprised of semi-annual planning and review sessions completed jointly between the team members and their immediate superiors. Assessment is comprised of Key Result Areas, Key Performance Indicators, Targets, Core Competencies, and Functional Competencies.

Values Alignment
Infinit-O provides soft skills training to our staff to ensure that our business vision and values conform to a high code of moral standards and business ethics. Our unique Infinit-O Value System™ acts as a critical mechanism to reinforce our strategic goals and values throughout the organization on a day-to-day basis, enabling all our team members to “live the values”.