Management Team

Infinit-O is a BPO company that provides clients with a strong combination of business consultancy, process optimization and the latest operational techniques and technology to ensure our clients derive the maximum performance from their back office functions.

The following management bios outline the key personnel who will oversee the delivery of our clients needs:

 

Richard-Eldridge RICHARD ELDRIDGE
Chairman

Richard is a fast-track, highly motivated, team and results oriented executive with a successful background in turnaround situations in the consulting, IT, and BPO industries accumulating more than nine years experience across 18 industries, 17 business functions in eight countries. He is recognized for his exceptional ability in delivering business results and effectively motivating others at all levels in the achievement of individual and organizational goals for companies, such as IBM, HP, Coca Cola, and Shell Exploration UK.

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Manolo Aquino MANOLO AQUINO
President

Manolo is recognized as one of the top executives in the Philippine financial sector, garnering 30 years experience with multinational companies and BPO industries. He served as Executive Vice President of Philippine Airlines, General Manager – Treasury of Pilipinas Shell Petroleum Corporation, and President of Summersault, Inc.

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Pat Keegan PATRICK KEEGAN
Chief Operating Officer

Pat is a highly accomplished executive with extensive expertise in operational responsibilities across multiple functions and technologies. He has led large, mature organizations and has planned, launched and managed emerging Silicon Valley start ups. Pat is a decisive leader recognized for consistently delivering bottom line results beyond expectations. Pat has extensive experience and success with global outsourcing. Key areas of expertise include, professional services management, customer service management, process/quality management, corporate strategy, global outsourcing and building sustainable high performance teams.

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CIELITO-TRINIDAD-BACLAYO CIELITO TRINIDAD “TINA” BACLAYO
SVP, Shared Services – Human Resources

With several years of experience in setting up and growing local and multi-national organizations through effective human resource management in the retail, manufacturing and semi-conductor industries, Tina has moved to the BPO sector as one of the pioneers. For the last 16 years, her involvement in setting the pace and growing the industry has gone beyond the local sector as she has also been supporting organizations in expanding operations in the Asia Pacific region.

Tina brings to Infinit-O her vast experience and her expertise in the field of local and regional HR Management – from Talent Acquisition and Development, Total Rewards Management, HRIS Systems, Performance Management, Leadership and Organizational Development, Shared Services Management and Employee Relations. Together with the strong management team, Infinit-O and all it’s members, are assured to reach full potential.

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Irwin Torres

IRWIN TORRES
VP, Shared Services – Finance and Accounting

A Certified Public Accountant with 10 years of experience under his belt, Irwin has a keen eye for numbers and administrative details. He built an extensive career in operational finance and accounting, working with various BPO companies in the online gaming, real estate, and IT sectors. His exposure to the outsourcing industry makes him the perfect fit for Infinit-O. Before joining the company, Irwin was in charge of overall finance for a BPO firm offering publishing solutions to writers in the US.

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Alfred-Kasten-Meneses ALFRED “BIXIE” MENESES
SVP, Client Solutions Group

With 18 years of experience in Customer Relations in the fields of BPO, Call Center operations, Fulfillment Operations, Sales and Management, Bixie has acquired comfort and superior skill-set in operations management, back-office support group delivery management and start-up projects. He achieved numerous successes in spearheading tasks and projects that involved budget and financial management. He is very comfortable in managing change and process improvements within and across organisations. Bixie is an expert in mentoring and leading teams in achieving goals and objectives. He had experiences setting up BPO centers in the Philippines and abroad during his years of expatriate experience as Customer Service and Fulfilment Operations Head for a Top Philippine TV network for their Middle East operations.

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Richard Tan RICHARD TAN
VP, Client Solutions Group – Financial Services

Richard has more than 11 years experience within the Banking, Financial services and Insurance (BFSI) industry. His financial and operational management undertakings within the industry, having served previously as an Associate with Deutsche Bank, strengthen the position of Infinit-O to provide exceptional Financial Services solutions. Prior to joining the company, he was a Lead Accountant in a major oil player in the Philippines.

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