Management Team

Infinit-O’s management provides clients with a strong combination of business consultancy, process optimization and the latest operational techniques and technology to ensure our clients derive the maximum performance from their back office functions.

The following management bios outline the key personnel who will oversee the delivery of our clients needs:



Richard is a fast-track, highly motivated, team and results oriented executive with a successful background in turnaround situations in the consulting, IT, and BPO industries accumulating more than nine years experience across 18 industries, 17 business functions in eight countries. He is recognized for his exceptional ability in delivering business results and effectively motivating others at all levels in the achievement of individual and organizational goals for companies, such as IBM, HP, Coca Cola, and Shell Exploration UK.

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Manolo is recognized as one of the top executives in the Philippine financial sector, garnering 30 years experience with multinational companies and BPO industries. He served as Executive Vice President of Philippine Airlines, General Manager – Treasury of Pilipinas Shell Petroleum Corporation, and President of Summersault, Inc.

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Ma. Cecilia Malay MA. CECILIA MALAY
SVP, Shared Services

Cecile has a proven track record for operational excellence with over 27 years experience in customer service and call centers. She has established and implemented work processes, performed process compliance audits, performance analysis, ISO 9000:2001, and Six Sigma for multinational clients in the outsourcing industry.

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patrick-keegan PATRICK KEEGAN
SVP, Business Development and Client Solutions

Pat is a highly accomplished executive with extensive expertise in operational responsibilities across multiple functions and technologies. He has led large, mature organizations and has planned, launched and managed emerging Silicon Valley start ups. Pat is a decisive leader recognized for consistently delivering bottom line results beyond expectations. Pat has extensive experience and success with global outsourcing. Key areas of expertise include, professional services management, customer service management, process/quality management, corporate strategy, global outsourcing and building sustainable high performance teams.

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VP, Shared Services – Finance and Accounting

A Certified Public Accountant with 10 years of experience under his belt, Irwin has a keen eye for numbers and administrative details. He built an extensive career in operational finance and accounting, working with various BPO companies in the online gaming, real estate, and IT sectors. His exposure to the outsourcing industry makes him the perfect fit for Infinit-O. Before joining the company, Irwin was in charge of overall finance for a BPO firm offering publishing solutions to writers in the US.

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VP, Client Solutions Group – Healthcare Services

With his exposure to the outsourcing industry since 2003, Jeff was able to share and implement his leadership insights with respect to managing business process accounts, particularly in the healthcare department. Jeff has also taken part in assessing the fundamentals of the company’s operational processes, utilizing his experience as an Operations Manager across different verticals, identifying and executing methods that can improve the quality of workflow in the company. Jeff’s experience is not only limited to the Healthcare solutions as his capability in handling Customer Support is also mirrored in the successes that the company has achieved.

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VP, Client Solutions Group – Data, Research, & Social Media Services

Al, having almost a decade of experience in the outsourcing industry, brings to the company an expertise in handling and implementing strategies for corporate and resource development. Al started his participation in the industry as a Customer Support agent for international BPO company in 2003 and continued to stay in the field of outsourcing, learning its ins and outs. Al’s extensive experience has a major contribution in paving the way for Infinit-O to offer Research services to its clients. Al was awarded a Department of Science and Technology (DOST) Scholarship, which is one of the prestigious scholarships in the Philippines, upon entering the University of the Philippines.

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VP, Client Solutions Group – Finance & Accounting Services

Richard has more than 6 years experience within the Banking, Financial services and Insurance (BFSI) industry. His financial and operational management undertakings within the industry, having served previously as an Associate with Deutsche Bank, strengthen the position of Infinit-O to provide exceptional Financial Services solutions. Prior to joining the company, he was a Lead Accountant in a major oil player in the Philippines.

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