Our Security

As a world-class business process outsourcing company, our objective is to ensure that all client information is kept secure and confidential at all times.

Facilities

Our commitment to confidentiality of client information is attested to by the ISO 27001:2005 (ISMS) certification of Infinit-O security policies and procedures which were designed to safeguard information accessibility.

All Infinit-O operations and associated client information are housed in state-of the-art facilities with controlled access areas that provide 24/7 security. Proximity and biometric access control systems are also in place within specific work areas to restrict access to authorized individuals only, minimizing risk. Audit logs ensure strict accuracy and completeness of information.

All work areas are also equipped with CCTV surveillance systems with live monitoring.

Network

Infinit-O’s security policy guarantees that each team member is provided with a unique username and password to ensure full accountability of their actions at all times. Passwords are changed every 30 days and whenever a team member resigns, all access rights are revoked.

Access to different sites and functionality as well as access to different software are also restricted depending on the level of access granted to individuals or teams. As an added level of protection, up-to-date firewall and antivirus software are also in place to prevent security hacks and attacks.

Communications are hosted on secure channels only with all calls recorded to ensure quality and security at every point of contact.

Contingency and Disaster Recovery

Ensuring that the quality of service that we provide will not falter despite adverse circumstances or events, Infinit-O has in place a Business Continuity Plan that every team member is appraised of. This ensures that the business process outsourcing solutions of our clients are maintained according to service level agreements. A secure offsite facility is readily available to host operating teams in the event that the current facility is not accessible.

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