Our Process

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Infinit-O provides clients with high levels of quality management procedures owing to operational management’s experience of administering large scale, complex BPO programs, outsourcing solutions, and knowledge process outsourcing.

We set high initial quality objectives and work with our clients to continuously improve quality metrics by implementing our best practice processes with respect to ISO 9001:2008, ISO 27001:2005, Six Sigma methodologies, and Service Level Agreements.

ISO Management System

Infinit-O applies the ISO 9001:2008 and ISO 27001:2005 quality assurance and improvement standard throughout the company. ISO standards are implemented to guarantee that all team members comply with a consistent set of standards to assure quality levels.

Six Sigma

In addition to ISO, Infinit-O applies the Six Sigma methodology of DMAIC on providing outsourcing solutions to clients. We quickly identify the root cause of problems and take corrective action. This disciplined statistical approach provides continuous performance improvement which may be incorporated into the operations manual for more complex outsourced projects.

Service Level Agreements

Infinit-O design and agree with clients a range of Service Level Agreements which form the basis of performance measurement and evaluation between both parties. This allows proactive problem solving and performance enhancement over a period of time. SLA’s may include metrics such as number of contacts validated per day, accuracy rates, turnaround time, delivery as per agreed schedule, etc.

Certifications

Infinit-O has been awarded with certifications for quality and security, in various areas of our business, proving our capability to meet and exceed the industry’s most stringent standards for the benefit of our clients. These certifications include:

  • ISO 9001:2008 – Quality Management Systems (QMS) Certification
  • ISO 27001:2005 – Information Security Management Systems (ISMS) Certification
  • Sarbanes-Oxley Compliance
  • HIPAA Certified Compliance
  • Six Sigma Certification
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