WNS forms JV with Philippines-based Advanced Contact Solutions
Saturday, April 5, 2008

Business process outsourcing firm WNS (Holdings), entered into a joint venture with Advanced Contact Solutions (ACS) - providing business process and customer care services - in the Philippines.

The joint venture company, WNS Philippines, will be majority owned by WNS and will offer contact center services to global clients across industries. The company has set up its first delivery centre in Manila and intends to intially scale to 200 seats.

“With the joint venture, WNS is executing its strategy to expand its global delivery network. This expansion further enables us to bring a large high quality talent pool to help solve the business challenges of our clients while diversifying the geographic concentration of delivery,” said Anup Gupta, COO, WNS Group.

According to research firm Frost & Sullivan, the Philippines is the third largest English-speaking nation in the world and produces 350,000 college graduates each year delivering a highly-educated talent pool for providing BPO services.