Infinit-O invests wisely in a technology infrastructure that employs
proven open standards to bolster a highly cost-efficient, yet reliable,
flexible, and secure framework.
Our technology spend per agent is approximately 60% of the industry
average. We re-invest our technology savings in providing
superior compensation and benefits to our people, and additional
security measures to ensure all client information is kept secure and
confidential at all times.
Hardware:
For agent workstations, we use cost-efficient desktops with short
maintenance turnarounds and low maintenance costs, which are easily
upgradeable. Our desktops are of standard specifications and are free
of unnecessary peripherals, such as disk drives and multi-media
speakers.
Software:
Infinit-O utilizes cost-effective, easily maintainable software
resulting to superior performance of the application systems.
Clients are not asked to change, upgrade systems, or invest in document
management solutions in order to outsource. We leverage their
investment in their technology by creating an environment where our
offshore teams are able to access their applications and their stored
data, without disrupting their system. When clients upgrade systems, we
collaborate with outside vendors on partnerships to design, test, and
implement new applications.
Networking:
Our objective is to design and implement a network that is efficient,
functional, yet simple that meets the highest security standards.
Clients are supported by a sub-network with separate data switches,
router/firewalls, and internet connections. Last mile connection
carriers may also vary, thus achieving total redundancy with no single
point of failure.
People
and Values
Quality
Technology
Security
Business
Continuity
Business
Controls
Delivery
Framework
Business
Process Optimization 
