Infinit-O
provides
their clients with high levels of quality management procedures owing
to operational management’s experience of administering large
scale, complex BPO programs.
We set high initial quality objectives and work with our clients to
continuously improve quality metrics by implementing our best practice
processes with respect to ISO 9001:2000, Six Sigma methodologies, and
Service Level Agreements.
ISO Management System
Infinit-O
applies
the ISO 9001:2000 quality assurance and improvement standard throughout
the company. ISO standards are implemented to guarantee that all team
members comply with a consistent set of standards to assure quality
levels.
Six Sigma
In
addition to ISO,
Infinit-O applies the Six Sigma methodology of DMAIC to immediately and
comprehensively identify the root cause of any problems and
consequently take corrective action. This disciplined statistical
approach provides continuous performance improvement which may be
incorporated into the operations manual for more complex outsourced
projects.
Service Level Agreements
Infinit-O
will
design and agree with clients a range of Service Level Agreements that
form the basis of performance measurement and evaluation between both
parties. It also allows for proactive problem solving and performance
enhancement over a period of time. For example, SLA’s could
include a number of contacts validated per day, accuracy rates,
turnaround time, delivery as per agreed schedule, etc.
People
and Values
Technology
Security
Business
Continuity
Quality
Business
Controls
Delivery
Framework
Business
Process Optimization
