Infinit-O
provides their clients with high levels of quality management
procedures owing to operational management’s experience of
administering large scale, complex BPO programs.
We set high initial quality objectives and work with our clients to
continuously improve quality metrics by implementing our best practice
processes with respect to ISO 9001:2000, Six Sigma methodologies, and
Service Level Agreements.
ISO
Management System
Infinit-O applies the ISO 9001:2000 quality assurance and improvement
standard throughout the company. ISO standards are implemented to
guarantee that all team members comply with a consistent set of
standards to assure quality levels.
Six Sigma
In addition to ISO, Infinit-O applies the Six Sigma methodology of
DMAIC to immediately and comprehensively identify the root cause of any
problems and consequently take corrective action. This disciplined
statistical approach provides continuous performance improvement which
may be incorporated into the operations manual for more complex
outsourced projects.
Service
Level Agreements
Infinit-O will design and agree with clients a range of Service Level
Agreements that form the basis of performance measurement and
evaluation between both parties. It also allows for proactive problem
solving and performance enhancement over a period of time. For example,
SLA’s could include a number of contacts validated per day,
accuracy rates, turnaround time, delivery as per agreed schedule,
etc.
People
and Values
Quality
Technology
Security
Business
Continuity
Business
Controls
Delivery
Framework
Business
Process Optimization 
