Outsourcing Leadership Team

Infinit-O’s management provides clients with a strong combination of business consultancy, process optimization and the latest operational techniques and technology to ensure our clients derive the maximum performance from their back office functions.

The following management bios outline the key personnel who will oversee the delivery of our clients needs:

Manolo E. Aquino – Co-Founder
Manolo is recognized as one of the top executives in the Philippine financial sector, garnering 30 years experience with multinational companies and BPO industries. He served as Executive Vice President of Philippine Airlines, General Manager - Treasury of Pilipinas Shell Petroleum Corporation, and President of Summersault, Inc.

Richard Eldridge - Co-Founder
Richard is a fast-track, highly motivated, team and results oriented executive with a successful background in turnaround situations in the consulting, IT, and BPO industries accumulating more than nine years experience across 18 industries, 17 business functions in eight countries. He is recognized for his exceptional ability in delivering business results and effectively motivating others at all levels in the achievement of individual and organizational goals for companies, such as IBM, HP, Coca Cola, and Shell Exploration UK.

Cecilia Q. Malay - Site Director
"Cecile" has a proven track record for operational excellence with over 27 years experience in customer service and call centers. She has established and implemented work processes, performed process compliance audits, performance analysis, ISO 9000:2001, and Six Sigma for multinational clients in the outsourcing industry.

Grace E. Orena - Director for Human Resources
"Grechie" has more than 16 years of intensive experience in the myriad phases of operations, customer service, and human resource development. An accredited American Management Association trainer, she has demonstrated exceptional skills in analyzing training needs and providing solutions to training problems to some of the world’s most progressive companies including P&G, Avon, Sitel and Philippine Airlines.

 Chamina F. Arellano – Operations Manager, Healthcare
“Cham” has over five years experience in healthcare outsourcing, including medical billing, accounts receivable management, practice management, and claims processing.  As a member of the Medical Association of Billers in the USA, she is well-rounded and adept in the training and management of teams, adhering to industry standards, such as HIPAA, ICD-9-CM, ICD-10, CPT-4, EOBs, and CMS-1500.