November
2007
Infinit-O announces
Contract Renewal of Healthcare Projects
Infinit-O, a leading BPO and
KPO provider in the Philippines, recently
announced the renewal of two of the largest healthcare contracts.
Silver
Spring, MD, November 15, 2007 – A large Health
Maintenance Organization (HMO) and a rapidly growing Home Health Agency
in the US have renewed their contracts for another year. Infinit-O has
been the trusted outsourcing provider for these two companies since
last year providing claims adjudication, medical coding and medical billing services
.
“We
believe we have earned the trust and confidence of these
companies therefore they have given us the opportunity to strengthen
our relationship with them even more,” stated Manolo Aquino,
Co-Founder of Infinit-O.
Richard
Eldridge, Co-Founder of Infinit-O added “We are
looking for long term partnerships and we are very fortunate to be
partners of companies who share this same goal with us. This
I believe is one of the keys to successful outsourcing. And
this is very evident since both projects have increased by at least 50%
in terms of the number of seats since the start of the project and are
continuously expanding”.
Infinit-O
aims to sign another project before the year ends.
October
2007
Strengthening
Relationships:
Healthcare Project’s Founder Visits Infinit-O
Infinit-O,
a leading BPO and KPO provider with operations in the US, UK and
Philippines, continues to grow its relationship with its clients as the
Chairman of one if its US Healthcare clients was warmly welcomed by its
offshore team.
Eileen DeCesare, the Chairman of Professional Healthcare Resources, a
rapidly growing Healthcare organization in the US visited its Infinit-O
Dedicated Operating Team (DOT) responsible for its offshore medical
billing and coding services.
Cecile Malay, Head of Operations of Infinit-O stated, “We are
pleased with opportunities such as this. It strengthens the trust of
our clients as well as boosts the teams’ morale.”
“A key factor for our client has been our ability to recruit,
retain and effectively manage the talented staff in the Philippines
which has resulted in the excellent performance in critical activities
for the business and we both look forward to growing the business
further in the future.”
Manolo Aquino, President of Infinit-O added “We are glad to
know that our clients are very satisfied with our services we are
providing and have seen tangible benefits: Our healthcare client has
been able to expand their business during tough market conditions in
partnership with us.”
“We continuously hope that more companies will embrace
outsourcing and experience the numerous benefits it can
bring.”
September
2007
Infinit-O Expands its Range
of Mortgage Loans Processing Services
Infinit-O
is a
leading BPO Company
in the Philippines providing back office support
primarily for the financial services and healthcare sectors. It is
currently expanding its range of Mortgage Loans Processing Outsource
services to help mortgage companies across the United States through
their current turmoil.
Despite
the negative news and forecasts for the US mortgage industry,
Infinit-O sees this period as an opportunity to build new relationships
and partnerships. In the process, Infinit-O has gone full force in
developing existing and defining new verticals in mortgage outsourcing.
The formula is simple: provide high quality services at typically only
50% of the price in the US. It may sound simplistic and
straightforward, but these are exactly what mortgage industry players
need to retain their edge and remain competitive in a tumultuous market.
Infinit-O's
mortgage division has already processed hundreds of
wholesale and retail loans ranging from Subprime, Conventional, FHA/
Govt, Fannie Mae/Freddie Mac, HELOC's, and Alt-A in different states
over the last 2 years and led the process development and optimization
for 2 US-based mortgage companies. Backed with Infinit-O's proprietary
framework, ISO 9001:2000 quality and ISO/IEC 27001:2005 security
standards, this combination of mortgage and outsourcing experience
unprecedented in the Philippines (a prime spot in the outsourcing
world), may prove to be a winning solution for the mortgage industry
players.
August
2007
Infinit-O featured in the
latest JETRO IT Industry report
Infinit
Outsourcing, Inc. was included in the latest JETRO report focusing on
the Business Process Outsourcing Industry. The Japan External Trade
Organization is a government related organization that promotes trade
and investment between Japan and the rest of the world.
In a letter from the JETRO, Director Koji Hanawa extended his gratitude
to Infinit-O for its professionalism and the support it has shown to
JETRO. It decided to use Infinit-O as a case study, citing it as one of
the trusted providers of outsourcing services in the Philippines.
After a careful selection process and a series of interviews earlier
this year, JETRO selected Infinit-O due to its strong track record,
professional management team and expertise on specific market segments.
Manolo Aquino, Infinit-O President, responded that “it was an
honor to be chosen as a case study by such a prestigious
organization. This recognizes the hard work and dedication of
the
team members. Through the delivery of quality work, we look to continue
our expansion and increase further our customer base.”
July
2007
Infinit-O's
Senior Executive
Attends Asian Conference on Quality Excellence
Chamina
Arellano, the
head of Healthcare Services, attended the two-day Asian Conference.
Many organizations across the Asia Pacific region gathered to share
their experiences and best practices in striving for quality
excellence.
Ms.
Arellano
commented, “I was amazed that the event was entitled People,
Processes, and Technology. The exact terminology Infinit-O has been
driving as its core areas of operational focus since its inception a
year ago.”
She
added, “I
was pleased to meet some of the largest and prestigious companies
across Asia, to learn from their experiences, and more importantly to
know that the quality initiatives that Infinit-O had already
implemented are very similar and even more sophisticated in many
instances.”
Moving forward, Infinit-O will continue to be at the forefront of new
and innovative techniques and best practices in quality excellence,
allowing its customers the unique opportunity to gain competitive
advantage through increased quality whilst also achieving up to 50%
costs savings.
The event received attention from the President of the Philippines as a
critical event that can raise the awareness around the world on how the
Philippines is leading the way with quality innovation.
June
2007
Infinit-O Announces DOT Launching Update
The
recent
launching of a hybrid outsourcing model, Dedicated Operating Team or
DOT, in three of the largest cities in the US was a complete success as
companies warmly embrace the revolutionized idea in outsourcing.
Silver
Spring, MD – Infinit Outsourcing (INFINIT-O), a leading
provider of outsourcing services announced today important updates on
the recent launching of Dedicated Operating Team or DOT.
DOT was
launched in the second quarter of 2007 at three of the largest
cities in the US: Los Angeles, San Francisco, and New York.
“We
believe that the launching of DOT was a success as more
and more companies now realize the full benefits of outsourcing parts
of their business. DOT came about with the goal of
establishing a
long-term mutually beneficial partnership between us and our clients,
and companies recognized the need for that partnership as
well,”
stated Manolo Aquino, Co-Founder of Infinit-O.
“It
is looking bright for Infinit-O as we face the third quarter
of 2007. The launching of DOT generated prospects including
companies that have not had any outsourcing
experience. We hope
to sign contracts before the third quarter ends,” explained
Richard Eldridge, Co-Founder of Infinit-O.
ABOUT
INFINIT-O
Infinit-O
is a leading BPO company with offices in the US, UK, and the
Philippines providing back office outsourcing solutions and knowledge
process outsourcing (KPO) solutions to the financial services and
healthcare sectors.
The
company delivers quality outsourcing solutions with a highly
motivated and experienced team having the ability to optimize business
processes, access to cost-effective and innovative technologies which
are all delivered from a highly secure work environment.
For
more information visit www.infinit-o.com
CONTACT
DETAILS
Infinit
Outsourcing, Inc.
2328
Deckham Lane
Silver
Spring. MD
20906
Richard
Eldridge
(866)
727 2504
richard.eldridge@infinit-o.com
May 2007
Infinit-O
introduces new offshore outsourcing solution
Outsourcing has just been revolutionized with low-cost, low-risk
Dedicated Operating Teams.
Los Angeles, CA – Infinit Outsourcing (Infinit-O), a leading
provider of outsourcing services announced today a new solution called
Dedicated Operating Team or ‘DOT’s’ for
small and
medium sized businesses.
Infinit-O is bringing something new to the outsourcing world, a hybrid
outsourcing model specifically designed for small and medium sized
companies. Infinit-O establishes and maintains ‘virtual
employees’ in self-contained Dedicated Operating Teams
(DOT’s) for clients.
Clients have complete control of the day to day operations whilst
Infinit-O’s team of experienced outsourcing experts implement
not
just the set up phase but also manage all the support functions such as
HR, IT and Administration.
This enables clients to quickly gain the advantages of running their
own in-house offshore operations without the overheads and risks of
doing it themselves.
“Infinit-O understands that there are still companies who are
skeptical in outsourcing parts of their business for valid reasons,
therefore, we are giving these companies the liberty to manage their
own virtual employees through DOT’s.” stated Manolo
Aquino,
Co-Founder of Infinit-O.
“80% of companies realize the theoretical benefits of
outsourcing
but the major challenge today is how to develop the delivery
capabilities in a controlled, scalable and cost-effective manner.
Having a local partner in the offshore destination with over 20 years
experience in complex outsourced solutions provides a level of comfort
that allows them to quickly realize the full benefits of outsourcing in
a cost efficient and controlled manner”, explained Richard
Eldridge, Co-Founder of Infinit-O.
ABOUT INFINIT-O
Infinit-O is a leading BPO company with offices in the US, UK and
Philippines providing back office outsourcing solutions and knowledge
process outsourcing (KPO) solutions in the financial services and
healthcare sectors.
The company delivers high quality outsourcing solutions with a highly
motivated and experienced team, an ability to optimize business
processes, access to cost effective and innovative technology, all
delivered from highly secured work environment.
For more information visit
www.infinit-o.com
CONTACT DETAILS
Infinit Outsourcing, Inc.
2328 Deckham Lane
Silver Spring. MD
20906
Richard Eldridge
+1 (866) 727 2504
richard.eldridge@infinit-o.com
April
2007
Infinit-O's
Co-Founder appointed to ECCP Board of Directors
Infinit-O is pleased to announce that one of its founders,
Richard Eldridge , has been
appointed as a member of the Board of Directors of the
European Chamber of Commerce of the
Philippines (ECCP).
The European Chamber of Commerce of the Philippines is a
service-oriented organization whose main goal is to foster close
economic ties and business relations between the Philippines and Europe.
The ECCP promotes trade and investments between Europe and the
Philippines by providing a wide range of information, import
assistance, counseling on the local business environment and advice on
how to invest in the Philippines.
The ECCP sees itself as the stepping stone for Europeans into the
Philippine market and for Filipinos into the European market.
January
2007
Infinit-o
will join the e-Services Philippines : 7th
Outsourcing Conference
Infinit-O's President and Managing Director will join the e-Services
Philippines 2007 Conference which will be held on February 15-16, 2007.
This annual conference and exhibition is participated by outsourcing
industry players and associations worldwide is organized by
CITEM, a division of the
DTI in collaboration with
BPAP. This is where leaders and
experts in the outsourcing industry meet and discuss ideas, issues and
pressing concerns.
Key players from BPO, Contact Centers and other sectors of the
outsourcing Industry will be attending the two day event.
If anyone would like to meet with Infinit-O at the event please feel
free to
contact us
November
2006
Infinit-O's
top executive appointed to EITSC Board of Trustees
Infinit-O is pleased to announce that one of its top executives,
Richard Eldridge , has been
appointed as a member of the Board of Trustees of the
European
IT Service Center (EITSC).
The European IT Service Center Foundation (EITSC) is an initiative of
the
European
Chamber of Commerce of the Philippines (ECCP),
German
Development Cooperation (GTZ) and the
Asia-Europe Foundation of the
Philippines to bridge the needs of Europe with the IT/BPO capabilities
in the Philippines .
The EITSC is currently in a partnership with Hanns Seidel Foundation
and the European Union on human capacity building. The EITSC and Hanns
Seidel Foundation with co-funding from the European Union initiated a
5-year program that takes a progressive approach to answering the call
for more qualified workers in the IT/BPO sector.
September
2006
Infinit-O
founders participate in the First Cebu ICT Market Development Mission
to the United States
Infinit Outsourcing’s, President, Manolo Aquino and Director,
Richard Eldridge, being recognized as one of the pioneers and most
credible spokesperson in the industry, were invited to participate in
the Canadian Sponsored, First Cebu ICT Market Development Mission. The
trip to the United States and Canada aimed to promote the Philippines
as the premiere destination for Offshore Outsourcing to small and
medium scaled businesses. They were accompanied by the esteemed leaders
of the offshore industry in Cebu, namely, Joel Mari S. Yu and Roberto
A. Varquez, Managing Directors of the Cebu Investment Promotion Center,
Roberto, Wilson P. Ng, President of E*Spring Software Inc., Sabinal R.
Dapat, Consultant in SRD & Co., CPAs and Robert J. Cheng,
President
of Alliance Software Inc. The mission covered San Francisco, Los
Angeles, Washington DC and Vancouver, Canada..
During the course of the trip the team was able to meet with integral
point persons of relevant industries which enabled them to successfully
penetrate their target audience for their cause. They were able to meet
with the leaders of organizations and held discussions on how to
improve quality of work from the Philippines even further. The team was
also able to meet with Filipino-American organizations that are now
able to serve as the project’s echo in the United States.
Members
of the Filipino-American organizations were oriented on the potential
of the Philippines as an offshore outsourcing destination and are now
promoting the country in their own clusters. The team also managed to
obtain the cooperation of the representation of the Philippine
Government in the United States by consecutive meetings with Philippine
Embassies.
Thursday,
August 24 2006
Infinit-O passes its first ISO
surveillance audit
Driven
with the commitment to provide the highest level of quality to clients,
Infinit-O's top executives are pleased to announce that Infinit-O has
been awarded continued certification of the ISO
9001:2000 Quality Management System by the International
Organization for Standardization Governing Board though an intensive
audit by Philippines
office of Certification
International
Infinit-O's
President Manolo E. Aquino
explains “The objective has always been to create lifelong
partnerships with our clients in high value added and critical business
functions. The nature of these services means that quality is
critically important and this initiative is a critical management tool
in improving the focus on customer satisfaction of a company,
particularly its employees.” He also mentioned that
“ISO remains an integral part of our continuous improvement
process and is only working because the staff have fully identified
with and internalized the management system. Thus, it is necessary to
develop teamwork and constantly encourage the staff to actively
contribute and participate in reaching the management system
objectives.”
To meet
ISO 9001:2000 requirements,
Infinit-O developed, implemented and documented quality management
processes for their services and were able to show to an independent,
third-party auditor that it has satisfied the requirements contained in
the ISO 9001:2000 standards. This entails developing a quality
management system manual, documenting important processes and
procedures, and providing records as proof that the said processes and
procedures are being followed.
Friday,
June 23, 2006
Infinit-O joins the CCCI Cebu Business Month 2006!
Infinit
Outsourcing, Inc. participated at the CCCI
Cebu Business Month 2006 last June. This event
was an initiative
by the Cebu
Chamber of Commerce and Industry to boost Cebu’s
business growth. It is the leading business organization in southern Philippines
which is comprised of 700 companies.
Part of its
activity is The
InTourPreneur Conference which is a three-day
business
conference focused on promoting ICT, Tourism and entrepreneurship as
Cebu’s
assertive thrusts in helping the economy progress. The event was
attended by
Government and Business leaders from all over the Philippines.
Infinit-O
focused on the Entrepreneur
Conference, which was a channel for Infinit-O to
explore
business opportunities and partnerships with other organizations.
Moreover,
this gathering of the industry’s top players became a venue
for continued
training and learning for the company. Beneficial information on the
latest
trends in technology as well as in outsourcing business were very well
disseminated to the participants.
Thursday June 1,
2006
Infinit-O is now a Medical
Association
of Billers
member!
Infinit
Outsourcing became a member of Medical Association
of Billers last June 1, 2006.
The
Medical
Association of Billers
is an internationally recognized billing and coding support
organization
created in Las Vegas,
Nevada last
1995. Provides support in providing
leadership development, educational programs, and increating and
maintaining
intellectually stimulating learning community in response to the
rapidly
changing needs of medical compliance regulations.
Being a member
of MAB’s, Infinit-O is now up-to-date to the
latest trends and technology in the healthcare industry. We are
assisted by the
association through support groups and networking. The education and
training
that Infinit-o will gain from the Association will produce certified
and
trained professionals that are capable of answering all business
questions
regarding billing, coding, compliance etc. Given those previously
enumerated, Infinit-O’s
clients are ensured of the right information, highest ethical
standards,
compliance to the security standards for a smooth run of their
business.
Thursday
February 16,
2006
Infinit-o joined
the e-Services Philippines:
6th Outsourcing Conference and Exhibition
Infinit-o
joined the e-Services
Philippines: 6th Outsourcing Conference and Exhibition last February
16-17,
2006 at the EDSA Shangri-La Manila. This convention was an opportunity
for the
company to explore business opportunities and possible partnership with
other
outsourcing organizations.
This annual conference and exhibition is participated by IT outsourcing
associations worldwide. This is where leaders and experts in the
outsourcing
services meet and discuss ideas, issues and concerns regarding the
industry.
Key players from both the voice and non-voice sectors of the
Outsourcing
Industry took part in this event.
Experts in
the field of human resources, transaction processing, animation,
contact
center, medical transcription and software development were present to
partake
in the said event. Moreover, the conference showcased the vast
capabilities of
the Philippines
as Asia's
e-services hub. This year's e-Services aimed to
support the IT and IT-enabled sector to grow through capitalizing the
skills
and strengths of Filipino people.
